1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window.
Your product may be eligible for a refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
Returns Policy per Category
Baby Accessories
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Baby Care
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Baby Foods
Non-returnable
Baby Gear
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Clothing & Fashions
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Diapering
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Feeding
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Gift & Toys
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Health & Personal Care
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Stationery
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
Maternity Care
On Days; Return and refund/replacement.
Not eligible for return if the item is “No longer needed"
If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same brand. If the same item is not available from the same brand, a refund will be issued.
2. Please note that some products are not eligible for a return if the product is “No longer needed"
Valid reasons to return an item
1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts).
3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of BabyStore packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
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If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.